Mobile number portability (MNP) is the freedom to move from one mobile operator to another within the same market, while retaining your mobile number. It allows the customer to change his/her mobile service provider without losing his/her mobile number.
MNP is a government directive and regulatory requirement. There will be a Limited Live Trial from 29 August, to early October 2008. MNP will officially be launched in Malaysia from early October 2008 onwards.
As requested by the regulatory body, all media enquiries about this should be directed to the Malaysian Communications and Multimedia Commission (SKMM) - Corporate Communications Department at Tel: 03-8688 8000 or Email: ccd@cmc.gov.my. Further information is also available on the SKMM website at www.skmm.gov.my.
Consumers may also refer to www.skmm.gov.my for more information or call our customer service hotline at 1 800 82 1123.
For more information on the MNP Limited Live Trial, please click read more below.
FAQ on the phased launch of MNP and the limited live trial
1. When is MNP going to be implemented?
MNP will be implemented in phases, first on a limited live trial basis in the Klang Valley (“Limited Live Trial”) on 29 August 2008 and followed by a nationwide launch (“Nationwide Launch”) in early October 2008.
2. Who can port during the Limited Live Trial?
All*consumers holding individual accounts can port.
1. Prepaid users can port from 29 August onwards.
2. Postpaid users can port from 15 September onwards.
*Business customers and organisations can only port after the Nationwide Launch.
3. Where do I make a port request during the Limited Live Trial?
You will need to go to the new mobile service provider’s service centre, not your existing one. As porting services will be launched in Klang Valley first, please take note that during the Limited Live Trial your porting requests can be made to the branches/service centres as listed in the Appendix.
4. As this is a Limited Live Trial, will there be a limit on the number of ports
per day?
Each mobile service provider will accept 100 port requests per day during the Limited Live Trial. However requests that exceed that limit for the day will still be taken and be placed in the queue for the following day.
APPENDIX – MAXIS PORTING LOCATIONS FOR MNP DURING
THE LIMITED LIVE TRIAL
FOR MAXIS
KLCC
Maxis Centre KLCC
Ground Floor 50088 KL
SUNWAY PYRAMID
Lot F1.99, First Floor,
Sunway Pyramid Phase 2
No.3 Jln PJS 11/15
Bandar Sunway, 46150 PJ
CHERAS
69, Jln Manis 4, Tmn Segar,
Cheras, 56100 KL
JALAN SULTAN ISMAIL
GAP Phone Enterprise
B-1 Tkt L-G Jln Sultan Ismail,
Sg Wang Plaza,
50250 Kuala Lumpur
BUKIT BINTANG PLAZA
One to One
Communications Sdn Bhd
Lot GC 006 Grd Floor,
Bukit Bintang Plaza,
Jln Bukit Bintang
55100 Kuala Lumpur
FOR CELCOM
JALAN AMPANG
Celcom Branch
Level 1 & 2, Podium Block 161B,
Menara Naluri, Jalan Ampang,
50450 Kuala Lumpur
PETALING JAYA
Celcom Branch
Ground Floor, Menara PKNS PJ,
No. 17 Jalan Yong Shook Lin,
46050 Petaling Jaya, Selangor
TAMAN TUN DR ISMAIL
Celcom Branch
No AB 40, Jalan Tun Mohd Fuad,
Taman Tun Dr Ismail, 60000 Kuala Lumpur
CHERAS (TAMAN SEGAR)
Celcom Service Centre
62, Jalan Manis 3 Taman Segar,
Cheras, 56100 Kuala Lumpur
BANDAR BARU KLANG
Celcom Service Centre
No. 1 Lorong Tiara 1A
Bandar Baru Klang
41150 Klang Selangor
FOR DIGI
BERJAYA TIMES SQUARE
DiGi Centre
01-36 Berjaya Times Square,
No. 1 Jalan Imbi,
55100 Kuala Lumpur
(DSS Latest Communication
Sdn Bhd)
TAIPAN USJ
DiGi Centre
19&21, Jalan USJ 10/1A,
Subang Jaya,
47610 Petaling Jaya, Selangor
(DSS Power Berth Sdn Bhd)
1 UTAMA
SHOPPING CENTRE
DiGi Specialised Store
Lot 325, Lower Ground Floor,
1-Utama Shopping Centre,
Lebuh Bandar Utama,
47800 Petaling Jaya, Selangor
(DSS Dynacommunications
Sdn Bhd)
MID VALLEY MEGAMALL
DiGi Specialised Store
Lot LG-013-A, Mid Valley City,
Lingkaran Syed Putra,
59200 Kuala Lumpur
(DSS V-V Shop (M) Sdn Bhd)
SURIA KLCC
DiGi Specialised Store
C-68, Concourse Level,
Suria KLCC, Jalan Ampang,
50450 Kuala Lumpur
(DSS Dynacommunications
Sdn Bhd)
FOR U MOBILE
BERJAYA TIMES SQUARE
U Mobile Service Centre
Lot 17A, East Wing, Ground Floor,
Berjaya Times Square,
No 1, Jalan Imbi,
50250 Kuala Lumpur
SUNWAY PYRAMID
U Mobile Service Centre
Sunway Pyramid
Lot F1.26, Level 1,
Jalan PJS 11/15,
Bandar Sunway,
46150 Petaling Jaya
MINES SHOPPING FAIR
Unique Phone Communication
L4-T40, 4th Floor
MINES Shopping Fair
Jln Dulang, Sri Kembangan
43300 Selangor
PANDAN KAPITAL SHOPPING CENTRE
BS Communication &
Computer System
Lot 33A, Ground Floor
Pandan Kapital Shopping Centre
Jalan Pandan Utama
Cheras 55100 KL
KEPONG
Hing Comm
17, Jalan Metro Perdana Barat 1,
52100 Kepong
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